frequently asked questions

Delivery In Dubai and Sharjah:

Standard Delivery Fee: Our standard delivery fee is AED75 for orders below AED600. This option typically takes 5 - 7 days for delivery.

Free Shipping Threshold: We offer free shipping on orders totaling AED600 and above.

Delivery In Abu Dhabi:

Standard Delivery Fee: Our standard delivery fee is AED150 for orders below AED600. This option typically takes 5 - 7 days for delivery.

Free Shipping Threshold: We offer free shipping on orders totaling AED600 and above.

All Other Emirates:

Standard Delivery Fee: Our standard delivery fee is AED350. This option typically takes 5 - 7
days for delivery.

To take advantage of our international shipping services, please email your list of desired items to studio@tribedubai.com. Our team will provide you with shipping rates and options based on your location. We offer both air freight and sea freight, as well as custom order coordination to meet your specific needs. We look forward to assisting you with your international shipping inquiry.

If you have not received a confirmation email from us, please check your spam/junk mail folder. If you are still unable to find a confirmation of your order, please contact us at studio@tribedubai.com.

Tribe Studio: This location showcases our full product offering, allowing you to explore our extensive range of furniture options. You can find us at the following address:

Warehouse 3, Row 87B, Street 6a, Al Quoz - Industrial Area 1, Dubai, UAE Google Maps Link: Tribe Studio

Tribe Courtyard: In this location you will find a curated selection of our furniture offerings. Here's where you can find us:

The Courtyard, Street 4b, Al Quoz - Industrial Area 1, Dubai, UAE Google Maps Link: Tribe Courtyard

If you have any trouble finding either of our locations, please don't hesitate to contact us at +971 50 886 5147. Our team will be more than happy to provide directions or assist you in any way necessary to ensure you reach us without any hassle.

We accept exchanges only within (14) days of purchase which must be supported with proof of purchase. Exchanges can be used against another product or can be turned into store credit which has to be used within 3 months. We do not offer refunds.

Customers must return the item they wish to exchange in one of our locations and can only carry out an exchange one time. If our delivery service is to be used for the return or delivery of any exchange products, an extra charge will be incurred based on the location.

No exchange, refund or credit note will be given on special orders, custom orders (including carpentry and upholstery), pre-orders, goods purchased at sale price or used goods. Delivery, shipping and installation fees can also not be refunded. 

Refunds will only be provided for defective goods if repair or replacement is not an option. Refunds will be offered if the items have been delivered damaged, are incorrect or faulty.

All of our collections are hand crafted by the loving hands of our artisans, each piece is unique and hand-made, variations in colors, visible joints or uneven surfaces are not considered faulty.

We endeavor to make this process as fast as possible for our customers and will reply to your email within 24 hours. If we have issued a refund please allow 7-10 working days for the funds to appear back in your account.

Visit us in our Courtyard Shop or Showroom in Al Quoz to return or exchange your purchase.

If visiting our shop or showroom is not convenient for you, simply send us an email at studio@tribedubai.com to initiate the return or exchange process. A member of our dedicated team will promptly respond to your email within 24 hours of receiving your request. They will guide you through the necessary steps and provide any assistance you may need to complete your return or exchange smoothly.

We take pride in offering a diverse range of furniture that can be customized to meet your specific needs and preferences. Whether you're looking to adjust the size, material, or design details of our existing pieces, or seeking to bring your own unique designs to life, we're here to make it happen.

Our custom furniture services extend beyond simply modifying existing designs. We also specialize in bringing our clients' visions to reality, whether it's based on their own sketches, inspiration images, or ideas. Our team of skilled artisans and designers is dedicated to crafting bespoke furniture pieces that are as unique as you are.

To get started on your custom furniture journey, simply reach out to our team at studio@tribedubai.com.

Absolutely! We're thrilled to offer interior design and styling as part of our services. Our team of professional interior designers is dedicated to bringing your dreams to life, ensuring that every detail of your space reflects your unique style and personality.

Discover more about our Interior Design services here. (Include link to page with the three service options)

Bespoke furniture and interior design services are both integral to creating personalized and unique living spaces, but they serve different purposes and involve distinct processes.

Bespoke furniture refers to custom made pieces that are tailored to the specific requirements, tastes, and dimensions of a client’s space. Each piece is unique and crafted to order.

Interior design service encompasses the planning, designing, and furnishing of interior spaces. Interior designers work to create functional, safe, and aesthetically pleasing environments tailored to the client's needs and preferences.

We accept payment via credit card (Visa and Mastercard only), bank transfers and cash.

We prioritize sustainability and environmental responsibility in our manufacturing processes. We're committed to using sustainable and recyclable materials in all our furniture items, ensuring that our products not only enhance your living space but also minimize their impact on the environment.

By choosing furniture made from sustainable or recyclable materials, you can feel confident that you're making a positive contribution to the planet while enjoying high-quality and durable furniture pieces. From responsibly sourced wood to botanical materials, eco-friendly upholstery fabrics and recyclable metals, we carefully select materials that align with our commitment to sustainability.

We believe that sustainable practices are essential for creating a better future for generations to come, and we're proud to play our part in promoting eco-conscious living. If you have any questions about our sustainability efforts or would like more information about the materials we use, please don't hesitate to reach out to us.

As our products are handmade with meticulous care and attention to detail, we do not offer a standard warranty or guarantee. However, we stand behind the quality of our workmanship.

Should you encounter any issues with your product within the first 6 months of purchase, please do not hesitate to reach out to us. While we may not provide a warranty, we are committed to finding a solution to address any concerns you may have. We can offer repair services to rectify any issues that may arise during this initial period.

For a hands-on experience and the opportunity to see our fabric and materials up close, we invite you to visit our showroom. Our showroom is open 7 days a week, providing you with the flexibility to stop by at your onvenience. Our friendly staff will be on hand to assist you and answer any questions you may have about your selections.

Follow the link below to our showroom location:

Warehouse 3, Row 87B, Street 6a, Al Quoz - Industrial Area 1, Dubai, UAE Google Maps Link: Tribe Studio

For our larger furniture pieces that require installation, our dedicated team will be available on-site to ensure proper setup and placement in your space.

For light fittings and wall hangings, we do not offer installation but can recommend a trusted contractor that we work with regularly. Our recommended contractor is experienced and knowledgeable in handling these types of installations, ensuring professional and reliable results.

If you would like more information about our installation services or would like to request details
about our recommended contractor, please don't hesitate to contact our team at
studio@tribedubai.com or through WhatsApp on +971 50 886 5147.

Please visit our care instructions page for more information on how to care for your items.

Yes we do. These can be purchased online or in our stores. Please contact our team at
studio@tribedubai.com or through WhatsApp on +971 50 886 5147 for more information.

Your insights are valuable to us and help us improve our services and offerings.

Please feel free to share your feedback by sending an email to ccc@tribedubai.com. We look forward to hearing from you and will ensure that your feedback is reviewed and addressed promptly.