Pre-order Policy
At Tribe, many of our pieces are thoughtfully crafted and made to order. Pre-ordering allows you to reserve your piece in advance and ensures availability for items that are not currently in stock.
What is a Pre-order?
A pre-order is an order placed for an item that is not immediately available but will be produced or restocked at a later date. By placing a pre-order, you are securing the item ahead of its arrival.
Lead Time
Estimated lead times will be indicated on the product page. As many of our items are made-to-order or carefully sourced, timelines may vary.
While we always aim to deliver within the stated timeframe, slight delays may occur due to production or logistics. Our team will keep you updated throughout the process.
Payment
Full payment is required at the time of placing a pre-order to confirm and secure your item.
Delivery
Once your item is ready, our team will contact you to arrange delivery or collection. Delivery timelines may vary depending on your location and the nature of the item.
Changes & Cancellations
As pre-order items are often made specifically for you, cancellations or changes may not be possible once the order has been confirmed.
If you require assistance, please contact us as soon as possible and we will do our best to help.
Returns & Exchanges
Pre-order items may be subject to different return conditions. Please refer to our Returns & Exchanges policy or contact our team for clarification.
Need Assistance?
If you have any questions regarding your pre-order, our team is here to help:
📩 studio@tribedubai.com
📞 +971 50 886 5147